Call Center Representative – Dubai Islamic Bank Jobs in Karachi

Job Description:

Dubai Islamic Bank is recruiting for roles under Customer Experience – Call Center.

Job Responsibility:

• Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
• Provide high class services and support on Bank’s different products.
• Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
• Adhere to Call Center scheduling, and maintain high level of adherence

Job Requirements:

• Banking Products, Services and Operations Knowledge
• Call Center Policies and Procedures
• Customer Segmentation and Understanding
• Bank Systems Knowledge
• Regulatory and Compliance Knowledge
• Sharia Principles of Islamic Finance
• System Knowledge
• Telephone Etiquette

Qualification & Experience:

• Minimum High school/Diploma graduate
• Minimum 1-2 years of experience in call center

Job Details:

Company: Dubai Islamic Bank

Vacancy Type: Full Time

Job Location: Karachi, Sindh

Application Deadline: N/A

Apply Here

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