Thursday , July 7 2022

Call Center Representative – Dubai Islamic Bank Jobs in Karachi

Job Description:

Dubai Islamic Bank is recruiting for roles under Customer Experience – Call Center.

Job Responsibility:

  • Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
  • Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
  • Provide high class services and support on Bank’s different products.
  • Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
  • Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
  • Cross sell and upsell different bank products.
  • Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
  • Adhere to Call Center scheduling, and maintain high level of adherence

Job Requirements:

  • Banking Products, Services and Operations Knowledge
  • Call Center Policies and Procedures
  • Customer Segmentation and Understanding
  • Bank Systems Knowledge
  • Regulatory and Compliance Knowledge
  • Sharia Principles of Islamic Finance
  • System Knowledge
  • Telephone Etiquette

Qualification & Experience:

  • Minimum High school/Diploma graduate
  • Minimum 1-2 years of experience in call center

Job Details:

Company: Dubai Islamic Bank

Vacancy Type: Full Time

Job Location: Karachi, Sindh

Application Deadline: N/A

Apply Here

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