Wednesday , July 6 2022

Officer – Dubai Islamic Bank Careers in Lahore

Job Description:

Dubai Islamic Bank is recruiting an Officer – Solutions Hub under Customer Experience – Solutions Hub, Dubai Hub.

Job Responsibility:

  • Handle customer retention cases in efficient & quality manner in line with the departmental framework.
  • Meet assigned target efficiently as per the approved KPI’s.
  • Contact customers over the phone to understand customer’s perspective/needs and recommend appropriate retention solution.
  • Ensure meeting call quality standards according to the department’s framework, while contacting any customer for retention purposes.
  • Ensure compliance with the department’s policies, procedures and SLA.
  • Ensure providing the necessary services and product awareness to the customers within the approved TAT with no complaints.
  • Provide necessary MIS/Reports as and when required.
  • Liaise with internal stakeholders to enhance customer retention rates.
  • Evaluate / Handle / Address / approve various types of after sale cases to apply the waiver authority limits mentioned and approved in retention strategy as applicable.
  • Handle Retention activity, after sales service request and rescheduling assigned to action.

Job Requirements:

  • Knowledge in Banking Products, Services and Operations Knowledge, Customer Retention, Workflow Knowledge, Customer Service Audit, Investigation and Service Recovery, Customer Servicing/Relationship Management, Telephone Etiquette, Regulatory and Compliance Knowledge, Sharia Principles of Islamic Finance, Credit Policy & Parameters.

Qualification & Experience:

  • Bachelor’s Degree in Business Administration/ Marketing /Banking or any relevant major.
  • Minimum 2-3 years experience in Banking with exposure to Sales, marketing, Credit, Branches & Operation, IT

Job Details:

Company: Dubai Islamic Bank

Vacancy Type: Full Time

Job Location: Lahore, Punjab

Application Deadline: N/A

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